In reflecting on one experience that exemplifies being a banker, Sam Warren, vice president for Guardian Bank in Valdosta, recalls one occasion when a longtime customer called him late on a Friday afternoon. The customer had recently bought a vehicle for his daughter, and it was being shipped from Texas. The customer was on vacation and had learned the delivery was coming earlier than expected and he'd not be home when it arrived. The customer asked Warren if he could meet the delivery service, sign the invoice and pay for the delivery service in his absence. “Of course we accommodated his request. That’s the kind of customer service community banks are able to deliver,” Warren said. The South Group representative on the Leadership GBA Board of Directors shares about his unconventional path to a career in banking, the importance of the five C’s of credit, and a tattoo he now regrets getting in the latest GBA Member Profile.
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