In the often-challenging job of bank compliance, First National Bank Compliance Officer Beth Hamilton advocates for a positive touch in every interaction with an easy-to-remember philosophy. ”You may have to tell someone they are doing something incorrectly and give them the corrections. So, I always find a way to ‘close with a rose’ to make the email or conversation a positive learning experience,” she said. “I fully believe in lifting people up, training and making sure everyone knows compliance isn’t a bad thing. It protects us, the bank and the customer.” The member of GBA’s Compliance Committee shares about a fun trunk-or-treat giveaway the bank came up with this past Halloween, her early love of numbers, adventures with her family and more in the latest GBA Member Profile.
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